Frequently Asked Questions
About the books
What do I get?
One magic water colouring book with sturdy board pages, plus a refillable water pen that clips onto the book.
Which themes are there?
Four: Animal World, Sea World, Means of Transport and Daily Life. Buy any 3 and get the 4th free.
How does it work?
Fill the pen with plain tap water and paint over the pages. Bright colours appear wherever the page gets wet. As it dries, the page goes back to white, ready to paint again.
How long does a page take to dry?
Usually a few minutes, depending on how wet the page gets and how warm the room is. Tip: while one page dries, turn to the next.
How big is it?
About 22 × 22 cm. It folds flat, so it fits easily in a changing bag, car door pocket or carry-on.
Will the pages bend or tear?
The pages are thick board rather than thin paper, so they hold up to little hands much better than paper water pads.
Does it ever run out?
No. There’s no paint or ink, only water, so you can paint the same pages again and again.
What age is it for?
It’s designed for toddlers and young children, roughly 2 to 5 years old.
Is it safe?
There’s no paint, ink or mess, just water. The pen cap is a small part, so please supervise young children while they play.
Will the pen leak in my bag?
Screw the cap on tightly and keep it upright. For travel, it’s easiest to carry the pen empty and fill it when you arrive.
Orders and delivery
How much is delivery?
Free on every UK order.
How long will it take to arrive?
5–10 business days from when you order, including processing. You’ll get a tracking number by email once it’s on its way.
Do you ship outside the UK?
Not at the moment. We only deliver within the UK.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you can’t find it, email us and we’ll send it again.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn’t been sent yet, we’ll do our best to change or cancel it.
How does the Buy 3, Get 1 Free deal work?
Add 4 books to your cart and the cheapest one is free at checkout. The quickest way is the “Add all 4 to cart” button on the product page.
Returns and help
What if we don’t like it?
Contact us within 30 days of delivery and we’ll sort out a refund. See our Refund Policy for full details.
My order arrived damaged or something’s missing.
Sorry about that! Email us with your order number and a photo, and we’ll make it right.
How do I contact you?
Email PuddlePainters@outlook.com and we’ll reply within 1–2 working days.